A Comprehensive Training Programme as the Solution
The programme consisted of three modules, each with two sessions. Each session was delivered online, allowing participants to join easily from home. The training programme covered topics such as self-organisation, ownership, continuous improvement, employee retention, job satisfaction, customer focus, and effective communication across diverse cultural backgrounds.
The training programme delivered exceptionally positive results. Participants reported that they got to know their colleagues better and gained deeper insights into their diverse perspectives. The training fostered a culture of openness and led to higher team commitment and ambition to achieve shared goals. Additionally, the programme aligned seamlessly with the SCRUM methodology, enabling faster implementation and active contributions to improvement points. It also encouraged discussions between sessions, resulting in a stronger focus on customer satisfaction and enhanced service delivery.
