Case: ZorgSaam > InContext Consultancy Group

ZorgSaam Zorggroep Zeeuws-Vlaanderen is a healthcare provider in the region of Zeeuws-Vlaanderen in the most southwestern corner of the Netherlands. Sandra Dieleman-Moerloos, Operational Manager at ZorgSaam, shares her experience:

“At ZorgSaam, we aimed to strengthen trust and clarify role distribution with the redesign of our clinic, both within teams and between managers and their teams. I believed it was important to empower the operational managers, as they play a key role in the implementation process.”

Our approach

“I connected with InContext via LinkedIn, and what attracted me was the authenticity and core values of the organisation. From our first contact, I noticed InContext’s motivation. They are only willing to assist if there is internal motivation within the requesting organisation. What particularly stood out in their approach was the genuine commitment InContext showed towards the success of the organisation. They conduct thorough research and analyze what is needed to achieve your goals.”

Outcome

“Immediately, we saw improved collaboration both between teams and managers and within the teams themselves. There was also an increase in willingness to learn and to collaborate. Additionally, awareness has been raised at all levels of the organisation.”

“The most fundamental change we achieved is that people are now genuinely open to viewing things from different perspectives. Personally, it has been highly rewarding for me. I approach situations from a different angle, which sometimes means standing alone, but I have stood up for what I believe in. It is gratifying to see that this is now valued within the organisation.”

“I would especially recommend InContext to healthcare organisations seeking to achieve fundamental change, where everyone is willing to engage in the process. Besides willingness, it is essential to invest time and money and to involve the entire organisation in this change. InContext excels in driving cultural shifts rather than addressing small, isolated issues. They do not fully realise their potential in those cases.”