{"id":6747,"date":"2026-10-05T12:47:52","date_gmt":"2026-10-05T12:47:52","guid":{"rendered":"https:\/\/incontextconsultancy.com\/?page_id=6747"},"modified":"2026-10-05T12:47:52","modified_gmt":"2026-10-05T12:47:52","slug":"after-sales-excellence","status":"publish","type":"page","link":"https:\/\/incontextconsultancy.com\/nl\/expertise\/after-sales-excellence\/","title":{"rendered":"After-Sales Excellence"},"content":{"rendered":"<section class=\"header\">\n\n\t<div class=\"img-box\"><img decoding=\"async\" src=\"https:\/\/incontextconsultancy.com\/wp-content\/uploads\/2026\/10\/paolo-candelo-8tXukRrs7yk-unsplash-1600x800.jpg\" alt=\"After-Sales Excellence \" loading=\"lazy\" \/><\/div>    <div class=\"grid-container\">\n        <div class=\"header-inner\" data-aos=\"fade-up\">\n\t\t\t        <div class=\"breadcrumbs\" typeof=\"Breadcrumblist\" vocab=\"https:\/\/schema.org\">\n\t\t\t<span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Ga naar InContext Consultancy Group.\" href=\"https:\/\/incontextconsultancy.com\/nl\/\" class=\"home\" aria-current=\"page\"><span property=\"name\">InContext Consultancy Group<\/span><\/a><meta property=\"position\" content=\"1\"><\/span>        <\/div>\n\t\t<h1 >After-Sales Excellence <\/h1><p class=\"intro\">Niemand kan de verkoop van apparatuur van volgend jaar voorspellen. Naarmate de markt volwassener wordt en klanten verschuiven van eenmalige transacties naar langetermijnrelaties, wordt aftersales belangrijker dan ooit. Wij helpen distributeurs van apparatuur en machines, in de landbouw, mijnbouw, civiele techniek en bouw, de aftersales-organisatie op te bouwen die hen overeind houdt, wat de markt ook doet. <\/p>            <div class=\"btn-container\">\n                        <a class=\"btn blue\" href=\"https:\/\/incontextconsultancy.com\/nl\/neem-contact-op-met\/\" target=\"_self\">\n\t\t\t<span>Begin het gesprek<\/span>\n        <\/a>\n\t\t            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n\n\n\n<section class=\"has-background text-only left\"  data-aos=\"fade-up\" data-aos-delay=\"100\">\n\t    <div class=\"grid-container\">\n\t\t        <div class=\"grid-x grid-margin-x grid-margin-y\">\n\t\t\t                <div class=\"cell large-offset-1 large-8\">\n                    <div class=\"text cta-block\">\n\t\t\t\t\t\t<h2 >De absorptiekloof <\/h2><p>Elke distributeur heeft een installed base aan machines die al in het veld staan. De meesten weten, in theorie, dat een loyale klant op onderdelen, service en verhuur meer waard is dan de volgende verkoop van apparatuur. Weinigen hebben hier daadwerkelijk een systeem voor gebouwd. Onderzoek van Bain &amp; Company naar klantbehoud toont aan dat een verbetering van 5 procent in klantbehoud alleen al de winst met 25 procent of meer kan verhogen, afhankelijk van de sector.<\/p>\n<p>Wanneer de winst uit onderdelen, service en verhuur samen de volledige kosten van de bedrijfsvoering dekt, is dat 100% absorptie. Dit is belangrijk omdat het jouw organisatie stabiliteit geeft, en elke verkoop van apparatuur daarbovenop pure extra winst wordt. Dit bereiken is net zozeer een samenwerkings- en vaardighedenuitdaging als een marktuitdaging: service, onderdelen, verhuur en sales draaien meestal als vier aparte teams in plaats van \u00e9\u00e9n.<\/p>\n                        <div class=\"btn-container has-popup\">\n\t\t                                                    <button class=\"openQuote btn orange\"><span>Praat met een specialist<\/span><\/button>\n\t\t                                            <\/div>\n                    <\/div>\n                <\/div>\n\t\t\t\n\t\t\t        <\/div>\n\t\t    <\/div>\n<\/section>\n\n\n<section class=\"text-media full-screen left\" >\n            <div class=\"grid-x\">\n            <div data-aos=\"fade-up\" data-aos-delay=\"100\" class=\"cell large-6 large-order-2 small-order-2\">\n                <div class=\"text\">\n\t\t\t\t\t<h2 >Onze kijk op jouw situatie <\/h2><p>Wij herkennen dit bij verschillende organisaties. Service, onderdelen, verhuur en sales kennen allemaal hun eigen taak, maar niemand heeft uitgelegd hoe die vier met elkaar samenhangen, of wat er moet gebeuren wanneer een klant van de ene afdeling naar de andere overstapt. Mensen die elk onderdeel binnen een minuut kunnen vinden in het magazijn, maar moeite hebben om te achterhalen wat een klant daadwerkelijk nodig heeft.<\/p>\n<p>Dat los je niet op met een workshop voor \u00e9\u00e9n afdeling. In onze ervaring bepalen drie dingen de aftersales-prestaties: de omvang van je installed base, hoeveel daarvan je daadwerkelijk onder contract hebt, en wat je er uiteindelijk aan verdient. Een goede manier om de impact van deze factoren te ervaren, is via een simulatie waarmee je verschillende strategische beslissingen kunt testen zonder het risico van de praktijk.<\/p>\n<p>&nbsp;<\/p>\n\n                    <div class=\"btn-container\">\n\t\t                        <a class=\"btn\" href=\"https:\/\/incontextconsultancy.com\/nl\/neem-contact-op-met\/\" target=\"_self\">\n\t\t\t<span>Neem contact op<\/span>\n        <\/a>\n\t\t                    <\/div>\n\n                <\/div>\n            <\/div>\n            <div  data-aos=\"fade-up\"  class=\"cell small-order-1 large-3 large-offset-1 large-order-1\">\n\t            \n                    <div class=\"img-box\">\n\t\t\t            <img decoding=\"async\" src=\"https:\/\/incontextconsultancy.com\/wp-content\/uploads\/2024\/09\/bnb.png\" alt=\"Onze kijk op jouw situatie \" loading=\"lazy\" \/>\n\t\t\t                                <\/div>\n\t\t                        <\/div>\n        <\/div>\n\t<\/section>\n\n\n\n<section class=\"has-background text-only center\"  data-aos=\"fade-up\" data-aos-delay=\"100\">\n\t    <div class=\"grid-container\">\n\t\t        <div class=\"grid-x grid-margin-x grid-margin-y\">\n\t\t\t                <div class=\"cell large-offset-1 large-8\">\n                    <div class=\"text cta-block\">\n\t\t\t\t\t\t<h2 >Hoe wij te werk gaan <\/h2><p>We bouwen een simulatie en het bijbehorende programma in drie fasen:<\/p>\n<ul>\n<li>Analyse: interviews binnen service, onderdelen, verhuur en sales om de uitdagingen en problemen boven tafel te krijgen, ondersteund door een doorlichting van je eigen documenten en cijfers.<\/li>\n<li>Verbeteren: de simulatie, gezamenlijk doorlopen door service, onderdelen, verhuur en sales, waarmee de gedeelde vaardigheden en routines worden opgebouwd die de kloof dichten.<\/li>\n<li>Behouden: coaching, een tracking dashboard en een toolkit voor managers, zodat de resultaten behouden blijven nadat het programma is afgelopen.<\/li>\n<\/ul>\n<p>Geen twee simulaties die wij bouwen zijn hetzelfde: elke simulatie is volledig vormgegeven rond jouw organisatie.<\/p>\n                        <div class=\"btn-container\">\n\t\t                                            <\/div>\n                    <\/div>\n                <\/div>\n\t\t\t\n\t\t\t        <\/div>\n\t\t    <\/div>\n<\/section>\n\n\n\n<section class=\"has-background text-only left\"  data-aos=\"fade-up\" data-aos-delay=\"100\">\n\t    <div class=\"grid-container\">\n\t\t        <div class=\"grid-x grid-margin-x grid-margin-y\">\n\t\t\t                <div class=\"cell large-offset-1 large-8\">\n                    <div class=\"text cta-block\">\n\t\t\t\t\t\t<h2 >Waarom zou je voor een simulatie kiezen? <\/h2><p>Wat het onderscheidend maakt: gebouwd rond jouw sector, organisatie, uitdagingen en dilemma's. Teams komen snel in een verbetermindset, herkennen hun eigen organisatie in de scenario's, en worden stap voor stap meegenomen in wat er beter kan en hoe.<\/p>\n<ul>\n<li>Plaatst deelnemers achter het stuur van een volledig gesimuleerde distributeursorganisatie, die service, onderdelen, verhuur en sales omvat.<\/li>\n<li>De prestaties van een organisatie zijn het resultaat van de gezamenlijke beslissingen van alle betrokkenen.<\/li>\n<li>Realistische afwegingen rond klanten en winstgevendheid, geen abstracte theorie.<\/li>\n<li>Dwingt tot de afdelingsoverstijgende samenwerking die echt aftersales-werk vereist.<\/li>\n<li>Gebouwd rond jouw merken, machinetypes en klantsegmenten.<\/li>\n<\/ul>\n                        <div class=\"btn-container\">\n\t\t                                            <\/div>\n                    <\/div>\n                <\/div>\n\t\t\t\n\t\t\t        <\/div>\n\t\t    <\/div>\n<\/section>\n\n\n\n<section class=\"has-background grid\" >\n          <div class=\"grid-container\">\n           <div class=\"grid-x grid-margin-y grid-margin-x\">\n               <div class=\"cell large-9\">\n                   <div class=\"intro\">\n\t\t\t\t\t   <h2 >Projecten<\/h2>\t\t\t\t\t   <p >Benieuwd naar projecten waar we aan gewerkt hebben? Ontdek wat we voor u kunnen betekenen!<\/p>                   <\/div>\n               <\/div>\n               <div class=\"cell large-3\"><\/div>\n           <\/div>\n       <\/div>\n    \n        <div class=\"grid-container\">\n\t\t\n        <div class=\"grid-x grid-margin-x grid-margin-y\">\n\t\t\t                    <div class=\"cell large-6\">\n\t\t\t\t\t\t<article class=\"case-card\">\n    <div class=\"case-card--img-box\">\n\t    <img decoding=\"async\" width=\"1600\" height=\"800\" src=\"https:\/\/incontextconsultancy.com\/wp-content\/uploads\/2024\/08\/ruby-khoesial-ciUcYX0eXnQ-unsplash-1600x800.jpg\" class=\"attachment-trsn-large size-trsn-large wp-post-image\" alt=\"\" \/>        <div class=\"case-card--inner\">\n\t\t    <h3>KLM<\/h3><p>Een leiderschapsprogramma op maat voor opkomende leiders.<\/p>            <a class=\"btn-link\" href=\"https:\/\/incontextconsultancy.com\/nl\/case\/klm\/\" target=\"_self\">\n\t\t\t    <span>Lees over de zaak<\/span>\n            <\/a>\n        <\/div>\n    <\/div>\n\n    <a href=\"https:\/\/incontextconsultancy.com\/nl\/case\/klm\/\" class=\"sr-link\">\n        <span class=\"screen-reader-text\">\n            Lees over de zaak KLM        <\/span>\n    <\/a>\n<\/article>\n                    <\/div>\n\t\t\t\t\t                    <div class=\"cell large-6\">\n\t\t\t\t\t\t<article class=\"case-card\">\n    <div class=\"case-card--img-box\">\n\t    <img decoding=\"async\" width=\"1600\" height=\"800\" src=\"https:\/\/incontextconsultancy.com\/wp-content\/uploads\/2024\/09\/stephen-olmo-8D2VyUUhxpg-unsplash-1600x800.jpg\" class=\"attachment-trsn-large size-trsn-large wp-post-image\" alt=\"\" \/>        <div class=\"case-card--inner\">\n\t\t    <h3>PwC<\/h3><p>We ontwikkelden een gepersonaliseerd leiderschapsprogramma dat jaarlijks meer dan 200 nieuwe managers in staat stelt om hun waarden, sterke punten en uitdagingen te verkennen.<\/p>            <a class=\"btn-link\" href=\"https:\/\/incontextconsultancy.com\/nl\/case\/pwc\/\" target=\"_self\">\n\t\t\t    <span>Lees over de zaak<\/span>\n            <\/a>\n        <\/div>\n    <\/div>\n\n    <a href=\"https:\/\/incontextconsultancy.com\/nl\/case\/pwc\/\" class=\"sr-link\">\n        <span class=\"screen-reader-text\">\n            Lees meer over de zaak PwC        <\/span>\n    <\/a>\n<\/article>\n                    <\/div>\n\t\t\t\t\t                    <div class=\"cell large-6\">\n\t\t\t\t\t\t<article class=\"case-card\">\n    <div class=\"case-card--img-box\">\n\t    <img decoding=\"async\" width=\"500\" height=\"333\" src=\"https:\/\/incontextconsultancy.com\/wp-content\/uploads\/2024\/09\/photo-1509391366360-2e959784a276.avif\" class=\"attachment-trsn-large size-trsn-large wp-post-image\" alt=\"\" \/>        <div class=\"case-card--inner\">\n\t\t    <h3>Green Giraffe<\/h3><p>Een trainingsprogramma ontwikkelen voor werknemers op verschillende niveaus van de organisatie.<\/p>            <a class=\"btn-link\" href=\"https:\/\/incontextconsultancy.com\/nl\/case\/green-giraffe\/\" target=\"_self\">\n\t\t\t    <span>Lees over de zaak<\/span>\n            <\/a>\n        <\/div>\n    <\/div>\n\n    <a href=\"https:\/\/incontextconsultancy.com\/nl\/case\/green-giraffe\/\" class=\"sr-link\">\n        <span class=\"screen-reader-text\">\n            Lees over de zaak Groene Giraf        <\/span>\n    <\/a>\n<\/article>\n                    <\/div>\n\t\t\t\t\t                    <div class=\"cell large-6\">\n\t\t\t\t\t\t<article class=\"case-card\">\n    <div class=\"case-card--img-box\">\n\t    <img decoding=\"async\" width=\"900\" height=\"602\" src=\"https:\/\/incontextconsultancy.com\/wp-content\/uploads\/2024\/08\/glass.png\" class=\"attachment-trsn-large size-trsn-large wp-post-image\" alt=\"\" srcset=\"https:\/\/incontextconsultancy.com\/wp-content\/uploads\/2024\/08\/glass.png 900w, https:\/\/incontextconsultancy.com\/wp-content\/uploads\/2024\/08\/glass-300x201.png 300w, https:\/\/incontextconsultancy.com\/wp-content\/uploads\/2024\/08\/glass-768x514.png 768w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/>        <div class=\"case-card--inner\">\n\t\t    <h3>Glasfabrikant O-I<\/h3><p>Deze speciale ervaring bevat een uitdagende serious game waarin deelnemers verschillende levels doorlopen en leren navigeren door verschillende uitdagingen.<\/p>            <a class=\"btn-link\" href=\"https:\/\/incontextconsultancy.com\/nl\/case\/glass-manufacturer-o-i\/\" target=\"_self\">\n\t\t\t    <span>Lees over de zaak<\/span>\n            <\/a>\n        <\/div>\n    <\/div>\n\n    <a href=\"https:\/\/incontextconsultancy.com\/nl\/case\/glass-manufacturer-o-i\/\" class=\"sr-link\">\n        <span class=\"screen-reader-text\">\n            Lees meer over de zaak Glasfabrikant O-I        <\/span>\n    <\/a>\n<\/article>\n                    <\/div>\n\t\t\t\t\t        <\/div>\n\n\t\t\n        <div class=\"btn-container\">\n\t\t\t        <a class=\"btn outline\" href=\"https:\/\/incontextconsultancy.com\/nl\/insights\/cases\/\" target=\"_self\">\n\t\t\t<span>Toon alle projecten<\/span>\n        <\/a>\n\t\t        <\/div>\n\t\t    <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":6438,"parent":154,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-6747","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>After-Sales Excellence &#062; InContext Consultancy Group<\/title>\n<meta name=\"description\" content=\"We see leadership development as the key to unlocking an organisation\u2019s true potential. 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